To return a product at American Wordata, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting your sales representative by email, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-800-358-6664
Monday - Friday: 6 a.m. - 4 p.m. (Hawaii)
By e-mail: sales@awdata.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial/part number(s)
- Nature of the problem

In general, American Wordata accepts returns on merchandise from select manufacturers within 30 days. However, American Wordata reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• Future Product Purchases
• A Full Refund

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at American Wordata, Inc discretion. Please be aware that specific manufacturers have more restrictive return policies.